Regulators Scrutinize Life Insurance Premium Practices

In December 2022 and again in December 2023, APRA and ASIC communicated with life insurers, highlighting issues related to substantial and unexpected premium hikes. These increases have raised questions about their adherence to policy agreements and the adequacy of disclosures provided to consumers.

The latest review indicates that life insurers have made progress in several areas:

• Re-rating Practices: Improvements have been noted in how insurers adjust premiums, with a focus on aligning changes with policy terms and providing clearer justifications to policyholders.
• Marketing and Disclosure Materials: Enhancements have been made to ensure that promotional and informational materials accurately reflect potential premium adjustments, aiding consumers in making informed decisions.
• Product Governance: Steps have been taken to refine product design and management, aiming to offer policies that are both sustainable for insurers and fair to consumers.

Despite these advancements, the regulators emphasize that efforts to mitigate premium volatility through product design are still in nascent stages. The effectiveness of these measures in reducing the frequency and size of premium increases remains to be fully assessed.

APRA and ASIC underscore the importance of life insurers providing products that meet consumers' needs, offer reasonable premium stability over the policy's duration, and manage consumer expectations regarding premium changes effectively.

As the review continues, both regulators will maintain engagement with life insurers to ensure ongoing improvements and adherence to best practices, aiming to foster a more transparent and consumer-friendly life insurance market in Australia.