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For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Maintaining your jet ski is an essential task that goes beyond keeping it looking great; it's about ensuring its longevity and, most importantly, your safety on the water. Every enthusiast knows that the thrill of cutting through the waves comes with the responsibility of regular upkeep. Neglecting maintenance can lead to breakdowns, or worse, hazardous situations at sea that could have been easily avoided. - read more
Maintaining your jet ski isn't just about keeping it looking good; it's crucial for ensuring longevity and optimal performance on the water. Engaging in regular maintenance can significantly extend the life of your jet ski and help avoid costly repairs. Whether you're slicing through the waves or enjoying a leisurely cruise, a well-maintained jet ski provides a reliable and enjoyable experience for riders of all levels. - read more
Towing a disabled jet ski back to shore is a scenario that many water sports enthusiasts hope to never encounter. Yet, the importance of being prepared for such an event cannot be overstated. Whether caused by mechanical failure or unforeseen circumstances, when your jet ski succumbs while you’re out on the water, knowing how to securely tow it is essential for the safety of both yourself and your watercraft. - read more
Owning a jet ski is an exhilarating experience, providing endless fun on the water during the warmer months. However, as temperatures drop, it's crucial to prepare your jet ski for winter storage. Proper winterizing can extend the life of your machine and ensure it's ready for the next season. - read more
Jet ski insurance is an essential coverage option for anyone who owns a jet ski. While some jet ski owners may not see the need for insurance, it is important to understand the risks involved in owning a jet ski without insurance and the legal implications of not having coverage. - read more
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Budget Direct has been honoured with the inaugural 'Insurer of the Year' title at the 2026 Finder Provider of the Year Awards, marking a significant achievement in the Australian insurance sector. This accolade underscores the company's commitment to delivering exceptional value and service to its customers. - read more
Recent findings from the PwC Insurance Banana Skins Survey reveal a concerning trend: Australian insurers are increasingly falling behind their global counterparts in preparedness for emerging risks, particularly those associated with artificial intelligence (AI) and cyber threats. The survey indicates that local insurers are now 6.6% less prepared than their international peers, marking the widest gap observed in recent years. - read more
