We are a proud member of the Financial Services Online network!
Connect with us on your favourite social media platform for the latest financial news, views, tips, tricks, resources and information.
The lapse came to light when a random review uncovered that the obligations under the industry's code of conduct had been violated. The industry imposes strict guidelines for clarity in advertising and aligning quoted prices with what policyholders ultimately incur.
As outlined by a Life Code Compliance Committee report, "This case highlights the critical need for insurers to test and review the implementation of new pricing features to ensure they apply advertised benefits correctly."
Commenting further, the committee noted, "Failing to do so can result in financial detriment to customers and damage the trust between insurers and their customers, particularly when errors remain undetected for extended periods.”
This particular incident resulted in annual premiums being inaccurately charged to more than 4,000 customers, with an average overcharge of $8 each. The promised discount was supposed to be 2.5%, but customers only received a 2% reduction.
The insurer has outlined plans to rectify the situation by refunding the policyholders. Customers will be reimbursed the 0.5% difference, accompanied by an apology letter that clearly explains the oversight. Moreover, the company insists it has now corrected its systems to ensure that discounts are applied accurately in future policies.
Such cases shed light on an urgent necessity in the financial services industry for regular and thorough checks of internal procedures to upkeep transparency and customer trust. Providing leniencies on industry standards, as was the scenario here from the original report by The Source, results not only in monetary damage but also potential reputational risks for insurers.
The industry usually does not disclose names in its breach determinations, preserving confidentiality for those involved.
Published:Tuesday, 5th Nov 2024
Source: Paige Estritori
| Insurers Face Intense Scrutiny Over Quake Claim Rejections 21 Nov 2024: Paige Estritori In recent months, Muswellbrook, a town in New South Wales, has experienced a series of earthquakes that have left residents grappling with both physical destruction and emotional distress. Criticism is mounting against insurers as more than 600 claims have emerged, following these seismic events, yet many remain unresolved or denied. - read more |
| AI Regulations: A Web of Complications 20 Nov 2024: Paige Estritori The Insurance Council of Australia (ICA) has raised concerns about the potential fallout from a fragmented regulatory approach to artificial intelligence and automated decision-making in the industry. There is fear that this patchwork of reforms could result in conflicting requirements, heavier compliance burdens, and increased industry confusion. - read more |
| APRA Survey Reveals Impact of Climate Change on Insurance Industry Practices 19 Nov 2024: Paige Estritori A recent analysis by the Australian Prudential Regulation Authority (APRA) reveals that over 90% of general insurers and reinsurers anticipate climate change will influence their underwriting procedures, posing new challenges to the industry. - read more |
| Fraudulent Claims Lead to Complete Denial of Compensation 18 Nov 2024: Paige Estritori In a remarkable case highlighting the severe consequences of insurance fraud, an individual's attempt to inflate a theft insurance claim has resulted in the total denial of compensation. Despite a significant portion of the claim being genuine, fraudulent actions negated any potential payout. - read more |
| Soaring Insurance Premiums Amid Changing Climate 14 Nov 2024: Paige Estritori As climate change persists, the impact of severe weather on insurance premiums is becoming more evident, pushing affordability out of reach for many Australians. Bernadette Systa, a mother of five, faced an undeniable financial strain as her annual home and contents insurance costs surged from a modest amount to more than twice what she initially paid. This experience echoes a growing dilemma faced by households across the country. - read more |
| DIY Jet Ski Maintenance: Simple Steps to Keep Your Watercraft in Top Shape The thrill of slicing through the waves on a Jet Ski holds a special allure for many Aussies. But as any seasoned rider will tell you, the key to uninterrupted fun on the water lies in consistent maintenance. Not only does this ensure your Jet Ski remains in peak condition, but it also extends its life, enhances safety, and can save you a bundle on potential repairs. - read more
|
| Tips for Towing: How to Securely Tow a Disabled Jet Ski Back to Shore Towing a disabled jet ski back to shore is a scenario that many water sports enthusiasts hope to never encounter. Yet, the importance of being prepared for such an event cannot be overstated. Whether caused by mechanical failure or unforeseen circumstances, when your jet ski succumbs while you’re out on the water, knowing how to securely tow it is essential for the safety of both yourself and your watercraft. - read more
|
| The Ultimate Checklist: Selecting the Right Jet Ski Insurance for Your Needs Jet skiing offers an exhilarating mix of high speeds and open water, but it also comes with its share of risks. Just like any valuable property, a jet ski needs protection, not just from potential damage, but also the liabilities that come with operating it. This is where jet ski insurance becomes essential. Having the right insurance coverage ensures that you are financially and legally protected should an accident or damage occur. - read more
|
| Leak Lockdown: Handling Fuel Spillage and Leaks on Your Jet Ski Jet skiing offers a thrilling escape on the water, combining the adrenaline rush of speed with the serene beauty of our aquatic landscapes. However, with the excitement comes the responsibility of maintenance, including the delicate task of managing fuel spills and leaks. These incidents, while hopefully rare, can pose significant challenges for even the most seasoned jet ski enthusiasts. - read more
|
| Top JetSki Safety Tips Every Australian Rider Should Know Jetskiing is an increasingly popular water sport enjoyed by many Australians, with the country's vast coastline offering a playground for both adrenaline seekers and those looking to enjoy a day out on the water. In the excitement of zipping across the waves, safety can sometimes take a backseat, which should never be the case. Understanding and adhering to safety guidelines is crucial to ensure that every ride is as safe as it is enjoyable. - read more
|
|
Protecting Your Jetski Against Theft: Tips and Tricks Owning a jet ski provides endless hours of fun and excitement, but it’s important to note that these thrill-seeking vessels are a prime target for thieves. According to statistics, jet ski theft in Australia has been on the rise in recent years, with many people falling victim to these crimes. Unfortunately, theft of your beloved watercraft could happen any time, but there are measures you can take to safeguard your asset. - read more
|
|
|
DIY Jet Ski Maintenance: Simple Steps to Keep Your Watercraft in Top Shape The thrill of slicing through the waves on a Jet Ski holds a special allure for many Aussies. But as any seasoned rider will tell you, the key to uninterrupted fun on the water lies in consistent maintenance. Not only does this ensure your Jet Ski remains in peak condition, but it also extends its life, enhances safety, and can save you a bundle on potential repairs. - read more
|
|
Jet Ski Insurance: The Pros and Cons of Using a Specialist Broker A specialist jet ski insurance broker is a professional who specializes in providing insurance coverage for individuals who own jet skis. These brokers have extensive knowledge of the insurance needs of jet ski owners and can help you find the ideal policy that meets your unique requirements. - read more
|
|
Essential Tips for Choosing the Right Jet Ski Insurance Plan in Australia For many Australians, a jet ski is a source of exhilarating aquatic adventures and cherished memories with family and friends. As much as jet ski ownership brings joy and excitement, it carries inherent risks and responsibilities. One crucial aspect of responsible ownership is ensuring that you are adequately protected with the right jet ski insurance coverage. - read more
|
|
|
The Ultimate Checklist: Selecting the Right Jet Ski Insurance for Your Needs Jet skiing offers an exhilarating mix of high speeds and open water, but it also comes with its share of risks. Just like any valuable property, a jet ski needs protection, not just from potential damage, but also the liabilities that come with operating it. This is where jet ski insurance becomes essential. Having the right insurance coverage ensures that you are financially and legally protected should an accident or damage occur. - read more
|